- Check your fuses or circuit breakers in your home and/or on your meter poles to determine if the
problem is yours.
- Check to see if your neighbors have power. This aids NCEC in determining whether the trouble is
caused by a transformer serving your home, or is more general in nature.
- When reporting an outage to NCEC, give the person taking the call the name that appears on the
bill and the account number (so that we can locate you more quickly). A 911 address can also
assist our outage personnel..
- To report an outage, call Member Services at 1-903-874-7411 or 1-800-771-9095 between 8:00
a.m.and 5:00 p.m. Monday through Friday. After hours call our answering service at
1-903-874-7411 and they will contact our duty crews.
- If you have any information regarding the cause of the outage such as tree limbs on power lines,
broken poles, etc. report that information as well. This will help speed up the restoration of your
service.
- When we have all the necessary information in hand to determine the nature of the outage we try
to inform our members if there is a known outage in the area, a scheduled outage, or if a crew has
been dispatched or is already working on site.
- One other major concern for a utility is the use of backup generators by members during outages
which are improperly connected. In order to safely operate generators the customer must first
disconnect from the utility system by means of a disconnect installed on the member side of the
meterbase. If not disconnected from the utility system, there is the potential for damage to the
generator and/or injury to utility personnel working on the system. If you are considering installing
a backup generator please give us a call to discuss installation requirements.
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POWER OUTAGES
No matter the cause of an outage - weather, accidents or maintenance work - NCEC, Inc. does its
best to minimize any inconvenience to our members and attempts to restore electric service as soon
as possible. NCEC, Inc. is dedicated to providing the most reliable power supply possible. Although,
if your electric power goes off, please follow these tips:
